RE: Website Amendments - The Website Space Portal

Hi Adam,

Apologies, I should have checked before emailing back.

The filtering now brings up every single practitioner we have at The Eaves? So even if I’m clicking for Guildford it is bringing up therapists in the other locations because they have evening availability selected. I’ve tried it in various ways and it returns all 137 practitioners every time.

Kind Regards,

Maria

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From: Maria Stoffel – The Eaves
Sent: Friday, August 23, 2024 3:57 PM
To: Adam Spencer
Cc: Bethany Cosgrove – The Eaves ; TWS Projects Subject: RE: Website Amendments

Hi Adam,

Thanks very much, you too!

Kind Regards,

Maria

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From: Adam Spencer >
Sent: Friday, August 23, 2024 3:40 PM
To: Maria Stoffel – The Eaves >
Cc: Bethany Cosgrove – The Eaves >; TWS Projects >
Subject: Re: Website Amendments

Hi Maria,
Just to confirm I have made the change for you.

I hope you have a great Bank Holiday weekend.

Best regards,

Adam

On Thu, 22 Aug 2024 at 16:27, Maria Stoffel – The Eaves > wrote:
Hi Adam,

Yes please, that sounds good!

Kind Regards,

Maria

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From: Adam Spencer >
Sent: Thursday, August 22, 2024 4:21 PM
To: Maria Stoffel – The Eaves >
Cc: Bethany Cosgrove – The Eaves >; TWS Projects >
Subject: Re: Website Amendments

Hi Maria,
I hope you are well and thank you for your email.

I have tested both the Steps and the Practitioner filters, and they are returning the same results. The filter system uses the “&” Operator, so it will only show the exact results.

I will change the “&” Operator to the “OR” operator, which will bring up everything that has at least one match.

Can you confirm if you would like this on both filters? The Steps & the Practitioner page?

Best regards,

Adam

On Thu, 22 Aug 2024 at 13:38, Maria Stoffel – The Eaves > wrote:
Hi Adam,

I hope you are well.

Bethany is currently on annual leave but myself and our colleague, Leonie, have just noticed a problem with the filtering on the website.

On the ‘5 easy steps’, when you get to the availability section, if multiple options are chosen, this will only bring up the therapist that has all of these selected, rather than bringing up the practitioners that have at least one of them selected.

For example if you search

What kind of practitioner would you like to see? “I’m not sure”
What is troubling you? “Phobias”
Who needs our help? “Me”
Which of our practices would you like to visit? “Guildford”
What is your preferred appointment time? If we select Monday, Tuesday Evenings and filter, this brings up the therapists that have both of those options selected on the back of the website. However, if someone were to put all evenings, this then only brings up Samia El Osta as she is the only therapist that has all of those availability boxes selected.

This is then only giving clients a choice of one therapist, even though we have many practitioners at Guildford that work in the evening with phobias.

I hope that makes sense but please do feel free to give me a call if not.

I’ve just run a test and can see that the filtering system on the main homepage works perfectly, seems like this is just an issue on the ‘Practitioner’ page here Practitioners Counselling and Psychology | The Eaves (not the drop down version)

Kind Regards,

Maria

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From: Adam Spencer >
Sent: Friday, August 16, 2024 9:01 AM
To: Bethany Cosgrove – The Eaves >
Cc: TWS Projects >; Maria Stoffel – The Eaves >
Subject: Re: Website Amendments

Hi Bethany,
I have made the change on the filter with the availability option.

In terms of adding a new carousel, this will take some time to implement and set up. This will need to be charged an additional hour of £75 + VAT.

Please let me know if you would like to go ahead.

Best regards,

Adam

On Thu, 15 Aug 2024 at 17:04, Bethany Cosgrove – The Eaves > wrote:
Hi Adam,

Thank you for this.

I will test the new contact forms and let you know if I find any issues tomorrow.

In answer to your questions:

* Is it possible to then have an image scroll to add more underneath ‘Cost’ (above ‘The Eaves is centrally located in Farnham on The Hart….’ ? – I’m not sure what you mean?

The Practitioner filter displays like this (stuck on availability being open):

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* Is it possible to then have an image scroll to add more underneath ‘Cost’ (above ‘The Eaves is centrally located in Farnham on The Hart….’ ? – I’m not sure what you mean?
We would like one main image at the top (like Practitioners Counselling and Psychology | The Eaves). Then an image carousel to add more pictures of the training suite. Carousel like the testimonials were the scroll. Eg. Alcohol rehab and Drug Detox in London – Priory (priorygroup.com)
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Thank you,
Bethany
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From: Adam Spencer >
Sent: Thursday, August 15, 2024 4:24 PM
To: Bethany Cosgrove – The Eaves >
Cc: TWS Projects >; Maria Stoffel – The Eaves >
Subject: Re: Website Amendments

Hi Bethany,
I have carried out the remaining amendments but have a couple of comments as I’ve noted below.

Best regards,

Adam

Counselling and Psychology Services in Surrey | The Eaves

* Please remove ‘Are you a business owner?’ Section and image

Practitioners Counselling and Psychology | The Eaves

* Availability filter seems to be stuck – Stuck in what way? It is scrollable because there are many options and thought it impacted the page too much.
* Remove white text ‘Our Practitioners’ from main top image
* The wording of all the filter titles should be the same as the main homepage. Eg. ‘What kind of practitioner would you like to see?’ instead of ‘All Therapist Types’.
* Please can ‘Filter’ become ‘View Results’
* The dashboard Practitioner drop down needs some text updates.

* ‘What kind of practitioner would you like to see?’ needs Practitioner in lowercase.
* ‘View results’ to ‘View Results’

About us | The Eaves

* Please remove white text ‘About’ from on top of main top image (building with purple door)

* Caps for ‘Your Name’, ‘Your Email’, ‘Your Number’, ‘Preferred Appointment Time’, ‘You Message’
* ‘Healthcare’ to ‘Private Healthcare Insurance’
* ‘What kind of Practitioner would you like to see?’ to ‘What kind of practitioner would you like to see?’

Therapy and Counselling Services | The Eaves

* Please can FAQs go under Conditions
* All FAQs ‘Counselling’ to ‘counselling’
* All FAQs ‘Psychology’ to ‘psychology’
* FAQ Can I have counselling online or by telephone? – The link ‘Find you practitioner in 5 easy steps’ needs to go to Practitioners Counselling and Psychology | The Eaves

Training Suite – The Eaves

* Form caps ‘Your Name’, ‘You Number’, ‘Your Email’, ‘Type of Event’, ‘Date of Event’, ‘Number of Attendees’, ‘Your Message’
* The four images on phone aren’t looking great. Can we have one main image banner at the top (like the Practitioner page)
* Is it possible to then have an image scroll to add more underneath ‘Cost’ (above ‘The Eaves is centrally located in Farnham on The Hart….’ ? – I’m not sure what you mean?

Affordable Counselling Service – The Eaves

* Please remove ‘Affordable Counselling Service’ title so image goes to top
* Make the text box smaller so the image can reduce size too
* Form needs to as follows with ‘Affordable Counselling Service Form’ as the title
* Include ‘Your Name’, ‘Your Email’, ‘You Number’, ‘Which of our practices would you like to visit?’, ‘Preferred Appointment Time’, ‘What is troubling you?’, ‘Where did you hear about The Eaves?’, ‘Your Message’ and GPDR mandatory box
* Testimonials please make italics and not bold

Therapy Rooms to Rent in Surrey | The Eaves

* Please add GDPR mandatory box and text to form
* Form caps ‘You Name’, ‘Your Email’, ‘Your Number’ (instead of phone number), ‘Your Message’ (remove ‘optional’)

Other

Quick Links on bottom of website (please make ‘For businesses’ to ‘For Businesses’

About us | The Eaves

* Can you remove the large image to the right of ‘Our History’ and instead it can be text only?

On Thu, 15 Aug 2024 at 11:11, Bethany Cosgrove – The Eaves > wrote:
Hello Adam,

Thank you very much, we are excited by the updates.

I have looked through and have some amendments that are required.

Counselling and Psychology Services in Surrey | The Eaves

* Please remove ‘Are you a business owner?’ Section and image

Practitioners Counselling and Psychology | The Eaves

* Availability filter seems to be stuck
* Remove white text ‘Our Practitioners’ from main top image
* The wording of all the filter titles should be the same as the main homepage. Eg. ‘What kind of practitioner would you like to see?’ instead of ‘All Therapist Types’.
* Please can ‘Filter’ become ‘View Results’
* The dashboard Practitioner drop down needs some text updates.

* ‘What kind of practitioner would you like to see?’ needs Practitioner in lowercase.
* ‘View results’ to ‘View Results’

About us | The Eaves

* Please remove white text ‘About’ from on top of main top image (building with purple door)

Therapy and Counselling Services | The Eaves

Training Suite – The Eaves

Affordable Counselling Service – The Eaves

Therapy Rooms to Rent in Surrey | The Eaves

* Please add GDPR mandatory box and text to form
* Form caps ‘You Name’, ‘Your Email’, ‘Your Number’ (instead of phone number), ‘Your Message’ (remove ‘optional’)

Other

Quick Links on bottom of website (please make ‘For businesses’ to ‘For Businesses’

Many thanks,

Bethany
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From: Adam Spencer >
Sent: Thursday, August 15, 2024 9:45 AM
To: Bethany Cosgrove – The Eaves >; TWS Projects >
Subject: Re: Website Amendments

Hi Bethany,
I have now merged the pages and I believe all the changes are now completed. Please review and let me know if there are any further amendments.

I look forward to hearing from you.

Best regards,

Adam

On Thu, 15 Aug 2024 at 09:21, Bethany Cosgrove – The Eaves > wrote:
Morning Adam,

Can I have an ETA on the current update so we can proof and update images when complete.

Many thanks,

Bethany
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From: Adam Spencer >
Sent: Wednesday, August 14, 2024 12:13 PM
To: Bethany Cosgrove – The Eaves >
Cc: Oliver Hill >
Subject: Re: Website Amendments

Ok great.

Please could you clear and refresh your cache and let me know if you are still unable to see the form.

Best regards,

Adam

On Wed, 14 Aug 2024 at 12:07, Bethany Cosgrove – The Eaves > wrote:
Hello Adam,

Thank you for letting me know.

There were three contact forms on Contact Us – The Eaves Counselling and Psychology originally.

I can confirm we want to Remove Practitioner Enquiries Form and General Enquiries Form but Client Enquiries Form needs to be there.

Thank you,

Bethany
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From: Adam Spencer >
Sent: Wednesday, August 14, 2024 12:01 PM
To: Oliver Hill >
Cc: Bethany Cosgrove – The Eaves >
Subject: Re: Website Amendments

Hi Bethany,
I am in the process of finishing off the remaining updates.

You have added the below to your list so I have removed the Practitioner & General Enquiry form. Please clarify if this is not the case now.

Remove Practitioner Enquiries Form and General Enquiries Form (Client Enquiries Form only)

I look forward to hearing from you.

Best regards,

Adam

On Wed, 14 Aug 2024 at 11:09, Oliver Hill > wrote:
Hello Bethany,

@Adam Spencer is doing this now so will update you soon.

Best,
Oliver Hill

You can schedule a 30 minute meeting by clicking here

My current working pattern means you may get emails from me outside normal working hours.

[https://thewebsitespace.com/wp-content/uploads/2019/03/Top-Bar-im.png]
Oliver Hill
The Website Space
T:
01483 363045
A:
32 London Road, Guildford, Surrey, GU1 2AB
W:
thewebsitespace.com e:oliver@thewebsitespace.com

On Wed, 14 Aug 2024 at 11:03, Bethany Cosgrove – The Eaves > wrote:
Morning both,

Just checking where you have got to with these updates. I can see some have been done.

Just a bit concerned that there is no webform on the website right now: Contact Us | The Eaves

Please can it be returned… unless you are midway through updating?

Thank you,

Bethany
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From: Oliver Hill >
Sent: Tuesday, August 13, 2024 2:53 PM
To: Bethany Cosgrove – The Eaves >
Cc: Adam Spencer >
Subject: Re: Website Amendments

Hello Bethany

Sure, that is super simple to do.

Best,
Oliver Hill

You can schedule a 30 minute meeting by clicking here

My current working pattern means you may get emails from me outside normal working hours.

On Tue, 13 Aug 2024 at 14:49, Bethany Cosgrove – The Eaves > wrote:
Hi Oliver,

Sure – can we update images at a later date as we are having a photographer in?

I look forward to seeing the results.

Thank you,

Bethany
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From: Oliver Hill >
Sent: Tuesday, August 13, 2024 2:34 PM
To: Bethany Cosgrove – The Eaves >; Adam Spencer >
Subject: Re: Website Amendments

Hello Bethany

We are doing this today, is this ok?

@Adam Spencer will let you know as soon as it is done.

Best,
Oliver Hill

You can schedule a 30 minute meeting by clicking here

My current working pattern means you may get emails from me outside normal working hours.

On Tue, 13 Aug 2024 at 14:24, Bethany Cosgrove – The Eaves > wrote:
Hi Oliver,

Can I just check when this is booked in for? I thought it was 12th August.

Although I would like to delay the date of when it goes ‘live’ so can we rearrange?

Thank you,

Bethany
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From: Oliver Hill >
Sent: Friday, July 26, 2024 1:29 PM
To: Bethany Cosgrove – The Eaves >
Subject: Re: Website Amendments

Hello Bethany

Sure, I will get this all booked in.

Have a great weekend.

Best,
Oliver Hill

You can schedule a 30 minute meeting by clicking here

My current working pattern means you may get emails from me outside normal working hours.

On Thu, 25 Jul 2024 at 14:16, Bethany Cosgrove – The Eaves > wrote:
Hello Oliver,

Thank you for sending through the quote and date for completion.

Please can we go ahead.

Thank you,

Bethany
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From: Oliver Hill >
Sent: Thursday, July 25, 2024 9:18 AM
To: Bethany Cosgrove – The Eaves >
Subject: Re: Website Amendments

Hello Bethany

I have spoken with Adam and it would take 4 hours to do this so £300 + vat.

We are very busy at the moment so we can book this in for 12th August if all ok.

I look forward to hearing from you.

Best,
Oliver Hill

You can schedule a 30 minute meeting by clicking here

My current working pattern means you may get emails from me outside normal working hours.

On Wed, 24 Jul 2024 at 16:14, Bethany Cosgrove – The Eaves > wrote:
Hello Oliver,

Please find attached notes and mock ups for our website update. Please let me know if you need any further details from me such as providing images or text.

Please can you send through an amended quote for this work.

Best wishes,

Bethany
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—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here

[https://thewebsitespace.com/wp-content/uploads/2019/03/Top-Bar-im.png]
Adam Spencer
The Website Space
T:
Book a call with me
A:
32 London Road, Guildford, Surrey, GU1 2AB
W:
thewebsitespace.com E: adam@thewebsitespace.com

—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here

—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here

—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here

—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here

—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here

—

Best,
Adam Spencer

You can schedule a 30 minute meeting by clicking here